We'll send you an email reminder of your appointment 2 days before and the day of your appointment, as well as a text message to your phone the day before as the appointment.
The RESERVATION FEE is only required for the first 2 times to finalize the reservation for certain services, which will be credited to the final amount when the service is used.
You can pay in person or by ONLINE card payment until 12 noon the next day after booking.
If the deposit is not paid, our system will automatically cancel the conditional booking.
You can cancel or reschedule your appointment 2 times within 24 hours free of charge within 1 year (365 days).
We will inform you about all occasions by e-mail and SMS.
We can arrange your 3. appointment on payment of a booking fee.
In case of a 3rd cancellation, our system will automatically charge you the availability fee.
When the cancellation fee is paid, we will give you 2 more cancellation options within 1 year (365 days).
Our policy also applies to SICKNESS, as we offer 2 free cancellations for our Loyalty customers.
If you do not wish to refund us for a cancelled session, our policy is that we can only offer you a NEW SCHEDULE upon payment of a booking fee.
We will send you a reminder email 2 days before and on the day of your appointment, as well as an SMS the day before the service.
Management is entitled to examine a guest's appointment cancellation habits and Frequent Customer status on an individual basis.
As a Frequent Guest, if you exceed 12 cancellations or no-shows within 24 hours in a calendar year (365 days), our system will automatically charge you a booking fee for your next 10 bookings.
If you have any questions about our booking policy, you can contact the salon owners at manager@a-list.hu.
The booking fee is paid based on your decision and we will not refund it to you if you do not wish to use our services in the meantime.
The booking fee paid by you can be used for any service of your choice, regardless of the professional you choose, for a period of 6 months from the date of payment.
As a New or Registered guest, you can reschedule your appointment 1 time outside 24 hours with our receptionist by PHONE or in person during opening hours.
If we cannot expect you within 24 hours of your appointment, or if you are more than 20 minutes late for your appointment and we can no longer provide the service, our system will automatically convert your booking fee into a CANCELLATION fee.
(also applies in case of illness)
In case of cancellation within 24 hours, according to our policy, we can provide you with a NEW APPOINTMENT upon payment of a booking fee.
In case of no-show, please note that our system will automatically cancel your pre-booked appointments. You can arrange a new appointment with our coordinators upon payment of a booking fee.
Important: What counts as a no-show?
- If our coordinators are unable to reach you.
- If you do not notify us
of your intention to cancel by the date you booked.
If you do not wish to refund us for a cancelled session, our policy is that we can only offer you a NEW SCHEDULE upon payment of a booking fee.
In case of cancellation between Saturday 7:00 p.m. and Monday 8:00 a.m., we can only book an appointment for you at your next appointment after you have paid the booking fee! (Our salon is closed on Sundays, so unfortunately we cannot fill the vacant slot.)
We are not able to reschedule or cancel appointments via email, Facebook, Instagram, Whatsapp or SMS.
The earliest we can respond to messages and calls received on Sunday is Monday, as our salon is closed on Sundays!
TO CANCEL AN APPOINTMENT ONLINW 0-24:
1. Confirmation e-mail
2. Click on the cancel button (red)
3. Log in to your account
(e-mail adress you received the confirmation e-mail)
We will send you an e-mail and an SMS when the cancellation is successful!
For our periodic and promotional services, we can always finalise the booking for New and Regular customers for a booking fee. Our reception coordinator will inform you of the rate when you make your reservation.
This deposit will be credited to the total amount of the service when the service is used.
In the event of cancellation outside and within 24 hours, the cancellation policy for New and Regular customers will be as set out in the booking policy.
For our Senior hand and foot care professionals, our system does NOT charge a deposit or cancellation fee for services.
Of course, it also happens with us that our colleague get sick, in all such cases we will notify you by e-mail and SMS. If we can move your appointment, thanks to your flexibility, we will provide a one - time 10% discount on the occasion of your booked appointment, which our system will automatically deduct at the time of payment.
Time is also important to us, as we do not want to keep you waiting either.
In case of a delay of more than 10 minutes, we can provide you with the remaining time.
Please note that our colleagues were available, so we need to charge you for the full service which you booked.
In the event that the slip happens because of us and we are unable to perform the service you requested, we will provide you with a one - time 10% discount on the price of the service used.
Please indicate your VAT invoice request in advance to our reception coordinators!
CASH
PAYMENT BY CARD:
BARION online payment
shop.a-list.hu/en
Szép card (online)
OTP, MKB, K&H
(the bank will ask for your password)
Manicures - pedicures: you have 1 week to request a warranty repair.
In case of normal nail polish during the autumn - winter period, we cannot guarantee that the nail polish will be smeared when the shoe is put on. Please note that the drying time for normal polish is at least 2-3 hours, so if you come for a normal polish, please bring slippers.
In cosmetics, you have 1 week to request a repair under guarantee.
Hairdressing: we can offer a 1 week guarantee for coloring and haircut, provided that you notify us in advance by e-mail or telephone.
Brazil keratin treatment: 1 month a charge of our MATERIAL COST.
Information we will need:
- photo sent by e-mail (marketing@a-list.hu)
We will contact you in 48 hours.
IMPORTANT!
In the event that our salon receives any negative rating on any online platform, we are unable to provide guarantee!
If you have any questions about our booking policy, you can contact the salon owners at manager@a-list.hu.
The management team at A-list Salon & Spa and Spirit Nail Spa works every day to provide stability and reliability for our guests and colleagues alike.
We thank our guests for their trust and cooperation!
A-List Coordinators Team
A-List Salon & Spa
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