We'll send you an email reminder of your appointment 2 days before and the day of your appointment, as well as a text message to your phone the day before as the appointment.
The RESERVATION FEE is only required for the first 2 times to finalize the reservation for certain services, which will be credited to the final amount when the service is used.
You can pay in person or by ONLINE card payment until 12 noon the next day after booking.
If the deposit is not paid, our system will automatically cancel the conditional booking.
You will be informed about this by our reception coordinators and you will receive an email with the exact payment steps.
A reminder email will be sent 2 days before and on the day of your appointment, as well as an SMS the day before the service.
You can reschedule your appointment 1 time outside 24 hours with our receptionist by PHONE or in person during opening hours.
In case of cancellation, the booking fee will not be refunded.
If we cannot expect you within 24 hours of your appointment, or if you are more than 10 minutes late for your appointment and we can no longer provide the service, our system will automatically convert your booking fee into a CANCELLATION fee.
(also applies in case of illness)
We are not able to reschedule or cancel appointments via email, Facebook, Instagram, Whatsapp or SMS.
The earliest we can respond to messages and calls received on Sunday is Monday, as our salon is closed on Sundays!
TO CANCEL AN APPOINTMENT:
1. Confirmation e-mail
2. Click on the cancel button (red)
3. Log in to your account
(e-mail adress you received the confirmation e-mail)
We will send you an e-mail and an SMS when the cancellation is successful!
You can cancel or reschedule your appointment 2 times within 24 hours free of charge within 1 year (365 days).
We will inform you about all occasions by e-mail and SMS.
On the 3rd occasion, based on our policy, our system will automatically charge our colleagues availability fee, which you can pay ONLINE, after loging into your profile.
When this has been paid, our system resets the number of your canceled services, so the new 1 year (365 days) starts again for you.
Our policy also applies to SICKNESS, as we offer 2 free cancellations for our Loyalty customers.
If you do not wish to refund us for a cancelled session, our policy is that we can only offer you a NEW SCHEDULE upon payment of a booking fee , which we cannot refund if cancelled or no-show within 24 hours.
We will continue to provide you with the Loyalty prices.
If you do not use our services within 1 year (365 days), your status as a Loyal customer will be terminated.
For our Senior and Art professionals, our system does NOT charge a deposit or cancellation fee for services.
For our Art Director and Exclusive category professionals, our system will always fix the appointment after the booking fee has been paid just for 2 appointmenst. In case of cancellation or no-show within 24 hours, the booking fee will be converted into a cancellation fee and is non-refundable.
For our periodic and promotional services, we can always finalise the booking for New, Online Registered and Regular customers for a booking fee. Our reception coordinator will inform you of the rate when you make your reservation.
This deposit will be credited to the total amount of the service when the service is used.
In the event of cancellation outside and within 24 hours, the cancellation policy for New, Online and Regular customers will be as set out in the booking policy.
Of course, it also happens with us that our colleague get sick, in all such cases we will notify you by e-mail and SMS. If we can move your appointment, thanks to your flexibility, we will provide a one - time 10% discount on the occasion of your booked appointment, which our system will automatically deduct at the time of payment.
Time is also important to us, as we do not want to keep you waiting either.
In case of a delay of more than 10 minutes, we can provide you with the remaining time.
Please note that our colleagues were available, so we need to charge you for the full service which you booked.
In the event that the slip happens because of us and we are unable to perform the service you requested, we will provide you with a one - time 10% discount on the price of the service used.
Please indicate your VAT invoice request in advance to our reception coordinators!
CASH
PAYMENT BY CARD:
BARION online payment
shop.a-list.hu/en
Szép card (online)
OTP, MKB, K&H
(the bank will ask for your password)
Manicures - pedicures: you have 1 week to request a warranty repair.
In case of normal nail polish during the autumn - winter period, we cannot guarantee that the nail polish will be smeared when the shoe is put on. Please note that the drying time for normal polish is at least 2-3 hours, so if you come for a normal polish, please bring slippers.
In cosmetics, you have 1 week to request a repair under guarantee.
Hairdressing: we can offer a 1 week guarantee for coloring and haircut, provided that you notify us in advance by e-mail or telephone.
Brazil keratin treatment: 1 month a charge of our MATERIAL COST.
Information we will need:
- photo sent by e-mail (marketing@a-list.hu)
We will contact you in 48 hours.
IMPORTANT!
In the event that our salon receives any negative rating on any online platform, we are unable to provide guarantee!
A-List Coordinators Team
A-List Salon & Spa
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