Reservation Rules

Booking an appointment:

For detailed information on the process of booking an appointment, please follow the link below:
https://www.a-list.hu/en/blog/booking-an-appointment

Late arrival

Time is as important for us as it is for You, so if you are late

• for more than 10 minutes, considering the time available, our coordinator colleagues will offer the most optimal service for you
• for more than 20 minutes and our specialist believes that the service cannot be completed in the remaining time, our coordinator will offer you a new appointment.
• in case of missing this new appointment, then you are supposed to refund 100% of the price of the missed service when you visit our salon the next time

Cancelling or changing an appointment

• In the event that you wish to reschedule or cancel your appointment within 24 hours, you can do it under the following conditions:

   

  Our regular customers have the opportunity to change or cancel their date 2 times within 1 year, the 3rd time our system will automatically lose their regular customer status, we will inform our guests about this by e-mail.

   

  In the case of a registered guest, you have the opportunity to change or cancel your appointment 2 times within 1 year, on the 3rd time our system will automatically cancel the booking option.

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In either case, if you want to retain your loyalty or registered status, all you have to do is reimburse us 100% of the value of the last missed service.

You can do this in person or by bank transfer, please contact Balázs Magda, our General Manager, at the following contact details: peoplemanager@a-list.hu.

In the event that you do not visit any of our salons once in 1 year, our system will automatically cancel your status.

According to our GDPR regulations, if you do not want your data to be stored in our system in the future, please send an e-mail to our General Manager, Balázs Magda at peoplemanager@a-list.hu,  within 3 days we will delete all your data from our system, including your history, our system will notify you by email.

Missing an appointment without giving us any information on it beforehand

• If you miss to inform us that you can't make it to your appointment, you will receive an automatic system e-mail notifying you about your missed appointment. After the second occasion that you receive such a notification e-mail in 1 year, then if you are a registered loyal customer, the system will automatically terminate your status as a registered loyal customer, if you are a registered guest, unfortunately we can't book any more appointments for you in the future, unless you refund 100% of the price of your last missed service.
  
  On the second occasion you miss an appointment we can't take into account the reason of your absence.
  
  You have the opportunity to become a registered loyal customer after spending 100,000 HUF in our salon again.

Please note that we cannot make a reservation for those of our registered loyal customers and registered guests who disregarded our reservation rules described above, also their status will be automatically deleted from our system.

In case we cancel your appointment

We will be kind to you with a gift, thanking you for your flexibility.

Thank you for your understanding and your compliance regarding our policy!

Kindest Regards,

A-list Salon & SPA Management