Promotions | Loyal Customer Program
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Reservation Rules

Cancelling or changing an appointment outside of 24 hours

You can cancel or reschedule your appointment at any time.

 

Cancelling or changing an appointment within 24 hours 

You can cancel or reschedule your appointment at any time within 24 hours, up to a maximum of 2 times. In this case, on your next visit, our system will automatically charge you the amount of the last reserved service without the cost of the materials, to cover our colleague’s fee.

(This also applies if you are rescheduling or cancelling your appointment due to illness).

 

Missing an appointment without giving us any information

In the event that you do not show up at the time you have booked and do not notify us at least 24 hours before the booked appointment, our system will automatically charge you for the last reserved service amount. 

(This also applies if you are rescheduling or cancelling your appointment due to illness.)

In the event that this happens twice, our system will automatically block the possibility of rebooking until you reimburse the amount of the last reserved service without the cost of the 

materials to our salon, which will cover our colleague’s fee. 

(This also applies if you are rescheduling or cancelling your appointment due to illness.)

We will notify you by e-mail of the lock.

 

Late arrival, within 10 minutes:

Time is important to us too, as we don’t want you to wait for us either. In case you are late, please let us know as soon as possible so that we can prepare for it. We are skillful, within 10 minutes we can solve it.

 

Late arrival, more than 10 minutes:

We will only be able to provide the remaining time of your appointment, as we can not make the next customer wait. 

Please note that in this case, we need to charge you for the full cost of the service.

In the event that a delay occurs due to us and we are unable to do the service you have booked, we will compensate you.

If we are unable to do the service what you requested, we will give you a 10% discount on the price of the service.

 

In case of delay, if there is not enough time for the service:

We may not be able to provide the requested service in the event of a major delay. In this case, we will book a new appointment for you upon request.

Important! If you do not show up at your new appointment or you cancel it within 24 hours, our system will automatically charge you on your next visit for the service what you have missed. 

(This also applies if you do not show up or you cancel your appointment due to illness, as you have already missed your previous appointment.)

 

Would you like to book an appointment as a new guest?

It is our great pleasure that you have chosen us!

We welcome you to any of our salons and would like to ask you to read our booking policy before you make an appointment.

If you are visiting us for the first time, please note that if you do not show up at the time you book, our system will automatically block the possibility of re-booking until you reimburse the price of the included service to our salon.

(This also applies if you are rescheduling or cancelling your appointment due to illness.)

We will notify you by e-mail of the lock.

You can reach us by:

- phone
- text message
- e-mail or messenger.

Please note that we can accept inquiries by e-mail and messenger to the best of our ability, from Monday to Saturday 9 am to 7 pm. The fastest way to cancel your appointment is to contact us by phone.

 

In case of illness of our colleague:

If our colleague falls ill and we can not find a replacement, it is necessary to move the appointment within 24 hours. In this case we provide you a 24% discount on the price of the rescheduled service, to thank you for your flexibility.

Guarantee:

Warranty repair is possible within 4 days, in case of dyeing and repair of nail polish. Beyond this interval, we can only make a warranty repair if we are unable to provide an appointment within 4 days due to the saturation of our booking calendar. In this case, too, we can book you an appointment within 1 week, so we can fix it for you as soon as possible.

Important! In the event that you sign a statement that we are unable to provide a warranty for the service what we provide for you, no repair is possible.

You can read detailed information about the booking process by clicking on the link below:

https://www.a-list.hu/en/blog/booking-an-appointment

Best Regards:

A-List Coordinators Team

A-List Salon & Spa

www.a-list.hu



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